Online Payments and Refund Policy

Online Payments / Refund Policy

Online Payment System

We use the Worldpay online payment system for all transactions.

All credit card numbers are encrypted when the order is placed using 128-bit encryption. We do not hold sensitive information on our site. They are only decrypted after they reach our computer. They are not held in clear text on any website, nor any email.

Refund Policy

This refund policy complies with the EU Distance Selling Directive (2000) and is part of UK law under the Consumer Protection Regulations (2000) that relate to distance selling. The law came into force in the year 2000 and applies to all UK based transactions where the consumer doesn’t meet the vendor. These regulations do not govern contracts between businesses.

Consumer Rights

If you pay for a membership with ISCoS you have, in accordance with the above law, a 7 day cooling off period – during which you have the right to cancel your subscription and receive a refund. If you do decide to cancel within the seven days, we will refund your payment within 30 days of your cancellation.

Refund Conditions

No refund will be given if ISCoS believes that an individual has benefited in any way from being a member of ISCoS; e.g. by viewing the subscription only Journal.

How to cancel within seven days of purchase

Should you wish to cancel your subscription within the seven-day cooling off period, please e-mail us at or write to us at ISCos, National Spinal Injuries Centre, Stoke Mandeville Hospital, Aylesbury, Buckinghamshire, HP21 8AL, United Kingdom